The Tri-State Fire Protection District contracts with an outside vendor, EMS Management & Consultants (EMS-MC), to perform all ambulance billing functions. Billing questions or concerns should be directed to EMS-MC at (866) 827-8469 or via the EMS-MC website contact form.
I just received my ambulance bill. What should I do now?
If you are covered by medical insurance, Medicare, Medicaid or are a member of an HMO, please provide information about your coverage on the back of your ambulance bill and return it to EMS-MC, or visit Patient Portal | EMS|MC. They will bill your insurance carrier. If there is a balance still due after your insurance carrier responds to them, they will send you a revised bill.
You can also securely upload your insurance card information via mobile web by going to Patient Portal | EMS|MC from your smart phone navigator. You can either enter your insurance information into the form or simply take a picture of your insurance card and upload it.
Please Note: Individuals who are residents within the boundaries of the Tri-State Fire Protection District are not required to pay amounts above the amounts paid by their insurance carrier.
If you are not covered by medical insurance, please pay the bill. You can pay your bill via:
By Phone
You can use a credit card over the phone by calling (866) 827-8469.
Online
You can pay your bill securely online at Patient Portal | EMS|MC
By Mail
Send check or money order with your account number or fill out your credit card information on your bill and sign it. Send payments to:
Tri-State Fire Protection District
PO Box 457
Wheeling, IL 60090-0457
To Make Payment Arrangements
To make payment arrangements, contact EMS-MC customer service at (866) 827-8469.
What are the fees for ambulance service?
Basic Life Support (BLS): $2,498.93
Advanced Life Support (ALS): $2,285.28
Treat with No Transport: $200.00
Mileage: $15.00 per mile
Why does the Tri-State Fire Protection District impose a fee for emergency ambulance services?
The Tri-State Fire Protection District’s skilled paramedics provide emergency medical services, including ambulance transportation approximately 4,000 times per year. Persons needing these services within the boundaries of our district are served immediately, regardless of income or where their home address is, by calling 911. In order to supplement the high costs of providing these services, the Tri-State Fire Protection District uses available reimbursements from Medicare, Medicaid and private insurance companies. These fees save our district taxpayers money by enabling the district to shift some of the cost of providing these services to the user or their medical insurance.
Please Note: Individuals who are residents within the boundaries of the Tri-State Fire Protection District are not required to pay amounts above the amounts paid by their insurance carrier.
What if I did not receive an ambulance bill?
If you were transported to a hospital by a Tri-State Fire Protection District ambulance, you should expect to receive an ambulance bill within two weeks of transport. Because of the emergency nature of these services and because your health and safety is our primary concern, our paramedics are not always able to obtain complete or accurate billing information at the time of the transport. Call our billing company, EMS-MC at (866) 827-8469. for a copy of your bill, or for any other assistance.
Fire Service Fees
Why does the Tri-State Fire Protection District impose fees for fire services?
The Tri-State Fire Protection District receives tax money to pay for its operations from residents and businesses within its boundaries. The Tri-State Fire Protection District imposes fees for fire services to individuals and businesses who do not pay taxes to the Tri-State Fire Protection District in order to offset the costs of these services. These fees save our district taxpayers money by requiring fees for those who do not pay taxes to the Tri-State Fire Protection District, but still received our tax payer supported services. Tri-State FPD also uses an outside vendor, Fire Recovery USA, LLC, for fire service fees. Questions about billing for fire services can be directed to Fire Recovery at (888) 640-7222.
If you are not covered by vehicle or home owners insurance, please pay the bill. You can pay your bill via:
Online
You can pay your bill securely online at https://payment.firerecoveryusa.com. You will need your invoice number.
By Mail
Send check or money order with your account number. Send payments to:
Fire Recovery USA, LLC
2271 Lava Ridge Court, Suite 120
Roseville CA 95661-3065
Payment Arrangements
To make payment arrangements or for questions, contact Fire Recovery customer service at (888) 640-7222.
